KiddoCraft Info - Guarantee, Returns, Reviews & FAQ
KiddoCraft Guarantee
At KiddoCraft, we stand behind the quality and craftsmanship of our children’s furniture. We take pride in using premium materials and ensuring every piece is safe, durable, and built to last. That’s why all of our furniture comes with a 2-year warranty. Our guarantee covers any manufacturing defects, so you can have peace of mind knowing that your purchase is protected.
If you encounter any issues within this period, simply reach out to our customer service team. We’ll arrange for an inspection and, if necessary, repair or replace the defective item free of charge. Whether it’s a small adjustment or a major fix, we are committed to ensuring your furniture continues to meet the highest standards. Our goal is to deliver quality products that your family can rely on for years to come.
Contact UsEasy Returns and Exchanges
At KiddoCraft, we want you to love the furniture you choose for your child’s room. If for any reason you are not completely satisfied with your purchase, we offer an easy 30-day return policy. During this period, you can return or exchange your item, provided it is in its original condition and packaging.
To start the return process, simply contact our customer service team with your order number and details of the product you'd like to return or exchange. We’ll guide you through the process, including arranging for the item to be picked up from your home. If you’re exchanging for a different product or custom piece, we’ll help coordinate the delivery of the new item. Refunds will be processed promptly upon receiving the returned item. Please note that custom-made items may have specific return conditions, which our team will explain during your order process.
Our goal is to ensure you are completely happy with your purchase, and we are here to make the return or exchange process as seamless as possible.
Customer Reviews
At KiddoCraft, our customers are our greatest advocates, and we love hearing how our furniture has transformed their children’s rooms. Here are some recent reviews from happy customers:
Anjali R., Mumbai:
"KiddoCraft's custom-made loft bed was exactly what we were looking for! The quality is exceptional, and our son loves the built-in desk. The design and craftsmanship far exceeded our expectations. Highly recommend!"
Ravi S., Bengaluru:
"We ordered a full nursery set from KiddoCraft, and we couldn’t be happier. The furniture is not only beautiful but also incredibly sturdy. The team was helpful every step of the way, from choosing the right finishes to delivery. Great experience overall!"
Priya M., Delhi:
"The customer service was amazing. I had some very specific design requests for my daughter’s room, and KiddoCraft brought my vision to life. The custom dresser and bookshelf are stunning and exactly what we needed for her small room."
Sanjay P., Pune:
"KiddoCraft made the whole process of choosing kids' furniture so easy. Their products are well-made and safe, and my twins love their new bunk bed! Will definitely be buying from them again."
FAQ – Frequently Asked Questions
Q1: What materials do you use for your furniture?
A1: We use high-quality, eco-friendly wood and non-toxic paints and finishes in all our furniture. Safety is our priority, and we ensure all materials meet safety standards for children's use.
Q2: Can I customize the size or color of a piece?
A2: Yes! We offer customizations for most of our furniture, including size, color, and design details. Simply contact us with your requirements, and we’ll work with you to create the perfect piece.
Q3: How long does it take to receive a custom order?
A3: Custom orders typically take 4-6 weeks to design and manufacture, depending on the complexity of the piece. We’ll provide you with an estimated delivery date when your order is confirmed.
Q4: What should I do if my furniture arrives damaged?
A4: In the rare event that your furniture arrives damaged, contact our customer service team immediately. We will arrange for repair or replacement as needed, free of charge.
Q5: Do you ship across India?
A5: Yes, we offer delivery to all major cities across India. For more remote locations, please check with our customer service team for availability and shipping times.
Q6: How do I maintain and clean the furniture?
A6: Our furniture is designed to be durable and easy to maintain. For cleaning, simply wipe the surfaces with a damp cloth and mild detergent. Avoid using harsh chemicals or abrasives.